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If you are using a screen reader and are having problems using this website, please call (323) 513-6222 for assistance.

TICKET & ORDER INFO

Please review Ticket & Order info prior to placing any orders.

TICKET INFO

  • Your ticket is a single wristband worn both days.
  • Wristbands are void if tampered with or removed.
  • Wristband activation required for entry into the festival.
  • One free child admission with each purchased ticket. Children must be 5 or under and will receive the same level of credential as the adult purchaser.

ORDER INFO

  • All sales are final.
  • No refunds, cancellations or exchanges.
  • The name on the original order cannot be changed.
  • 6 GA Ticket limit / 4 VIP Ticket limit per household.
  • There's minimum browser requirements to place an order online. Make sure you have the most updated version.
  • Do not buy passes from a 3rd party/scalper. We won’t service, authenticate or support passes purchased from a 3rd party/scalper. We do not assist in any 3rd party transactions. Receipts/Order Confirmations can be faked/forged. Don’t be fooled.
  • For order questions/help, please contact Ticket Purchase Support.
  • By purchasing passes, you agree to all Terms of Sale, Terms of Use and Wristband Terms of Use.

SHIPPING INFO

  • Last day to update shipping address is Thursday September 30, 2021.
  • There is a $15 shipping fee per domestic order / $25 shipping fee per international order.
  • All orders will start to ship in early October via UPS Mail Innovations.  Any orders with VIP will ship via FedEx.
  • It may take up to 5 weeks to complete shipping orders. Please be patient.
  • If you have not received your order by 11/1/21, please contact Ticket Purchase Support.
  • A tracking number will be emailed to you when your order is packed.
  • Orders placed separately are shipped separately.
  • The last day to place an order and have it shipped: Wednesday October 27, 2021 for domestic and Friday October 15, 2021 for international orders.
  • UPS Mail Innovations claims that international shipping takes approximately 4-14 days from receiving a shipping notification to delivery. However, delivery times might vary by destination. Please keep this in mind when making travel plans.
  • Orders will not be re-shipped or shipped twice under any circumstances. If you are unable to receive your order you will need to pick up your order at will call.
  • Original purchaser must present a valid photo ID, order confirmation and credit card used for purchase to pick up the order. No alternate name pickups are allowed. No name changes. No exceptions.
  • Parking tickets are mobile only and will be emailed 1-2 weeks prior to the show to the email address on file for your order.


BOX OFFICE/WILL CALL INFO

Location: 

Rose Bowl – Lot B Box Office

1001 Rose Bowl Dr., Pasadena, CA 91103


Box Office Hours:


Thu 11/4: 12pm – 6pm

Fri 11/5: 12pm – 6pm 

Sat 11/6: 12pm – 10pm

Sun 11/7: 12pm – 10pm

  • Thu/Fri temporary free parking in Lot F to pick up your order.
  • Government issued photo ID of order account holder, order number and the credit card used for purchase are required for pick-up at Will Call.
  • Absolutely no name changes or alternate Will Call pick-ups will be allowed.
  • Box Office will only accept credit or debit card payment. Cash will not be accepted.
  • For wristband help, please remember the wristband must be activated in the name of the person seeking assistance at the window.