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Health & Safety

NEGATIVE TEST OR VACCINATION REQUIREMENT
After seeing first-hand the low transmission data and successful implementation of safety protocols at our festivals this past month, alongside the rising vaccination rate of eligible Americans, we have updated our entry policy for Head In The Clouds to allow for a negative COVID-19 test taken within 72 hours of the event OR proof of full vaccination.

Our Health & Safety policy & FAQ's HERE are regularly updated in consideration for our fans, artists and event workers based on our ever-developing circumstances. Plans and mandates may continue to change. We will continue to update this page with developments and more details closer to the festival.

ENTRY REQUIREMENTS

Upon entry, all attendees are required to either:

Provide proof that they are fully vaccinated against COVID-19. “Full vaccination” means 14 days or more following the final dose of a US FDA approved or WHO recognized vaccine against COVID-19 (e.g., Moderna, Pfizer, Johnson & Johnson, AstraZeneca/SK Bioscience, Serum Institute of India/COVISHIELD and Vaxzevria, Sinopharm, and Sinovac).

OR

Provide proof of a negative COVID-19 test. The test must be taken no earlier than 72 hours (3 days) prior to your first entry into the festival. (e.g for entering the festival on Sat, November 6th, the test must be taken on Wed, November 3rd or later. If entering the festival for the first time on Sun, November 7th, the test must be taken on Thurs, November 4th or later) If entering the festival on Saturday, negative result will be honored for both festival days.

FACE MASK REQUIREMENT
In accordance with the August 16, 2021 County of Los Angeles Department of Public Health Order of the Health Officer (available HERE), attendees must wear face masks at all times, except when actively eating and drinking.

ADDITIONAL FESTIVAL SAFETY PROTOCOLS
Touchless wristbands
Cashless transactions

PROVIDING PROOF OF VACCINATION OR NEGATIVE TEST

Head in the Clouds x CLEAR Health Pass
The fastest way for guests to show proof of their vaccination status is to utilize Health Pass within the free CLEAR app and use dedicated CLEAR entry lanes for faster entrance to the festival. You will be able to create your profile and scan a picture of your vaccination card in the CLEAR app ahead of time, so no need to worry about bringing a physical copy of your card to the festival. For the most efficient entry, ticket holders should sign up for CLEAR and complete their health screening before arriving.

How to set up your Health Pass:
  • Download the free CLEAR app here.
  • Click the white ‘HEALTH PASS’ tile.
  • Select EVENTS scroll to ENTERTAINMENT then click Head in the Clouds.
  • Verify your identity by taking a quick selfie.
  • Add your COVID-19 Vaccination by taking a photo of your CDC Vaccine Card (or load your California Digital Vaccination Card)
  • A GREEN pass means you’re good to go! 
  • As you approach the festival, re-open your Health Pass & have your GREEN pass ready and find the CLEAR fastpass lane.
*You must be 18 or older to use the CLEAR APP or have a parent or guardian set up your Health Pass for 14-17 attendees.  How to add a minor instructions here.

Trust and transparency are CLEAR’s top priority, and with Health Pass, users are always in control of their health information. Personal information is only used to deliver a frictionless and secure experience with CLEAR and Head in the Clouds. You can read more details about this in CLEAR’s Privacy Policy here.
  • If you have any questions about enrolling in CLEAR, please reach out to memberservices@clearme.com or tap “Get In Touch” in the app for assistance.

Want more of a visual?  Check out this video tutorial example.


OR SCAN ME TO GET STARTED

OR SCAN ME TO GET STARTED

OTHER ACCEPTED FORMS OF PROOF

If you choose not to use the CLEAR app or will provide a negative COVID-19 test for entry, we will require the following at the alternative screening lanes:

  • Government-issued Photo ID

AND one of the following:

  • Original CDC Vaccination Card
  • A printed copy of CDC Vaccination Card or Negative Test
  • Photo on a smartphone of your CDC Vaccination Card or Negative Test
  • Digital record of Vaccination Card or Negative Test
Your photo ID must match the name on your Vaccination Card or Negative Test documentation.

A negative COVID-19 test result (molecular, PCR or antigen) that was administered by an official testing center. Test results must display name, result, and timestamp in order to be accepted. Name on the test result must match the Government issued ID of the attendee to gain entry. The test must be taken no earlier than 72 hours (3 days) prior to your first entry into the festival. (e.g for entering the festival on Sat, November 6th, the test must be taken on Wed, November 3rd or later. If entering the festival for the first time on Sun, November 7th, the test must be taken on Thurs, November 4th or later). If entering the festival on Saturday, negative result will be honored for both festival days. Home testing kit results will not be accepted for entry.

ON SITE/NEARBY COVID TESTING

ON-SITE/NEARBY COVID TESTING:

  • There will be rapid COVID-19 testing services by COVID Clinic available near the festival entrance for $50.
  • Register for a rapid COVID-19 test by COVID Clinic by the festival entrance HERE.
  • Other COVID Clinic locations can be found HERE.
  • LA County options can be found HERE.

ON-SITE COVID TEST CLINIC - SCAN ME

ON-SITE COVID TEST CLINIC - SCAN ME
COVID-19 WARNING
COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending the festival will not be exposed to COVID-19.

ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT
All attendees agree to follow festival policies (including health and safety policies) and posted instructions while at the festival. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All attendees should evaluate their risk in determining whether to attend the festival. By entering the festival, attendees voluntarily assume all risks related to exposure to COVID-19 and confirm that they will adhere to local quarantine mandates and the CDC quarantine requirements, available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html.
  • Where can I find your company policy?
    View the full company policy and FAQs HERE.
  • Where can I find information for a refund?
     You can review refund information HERE.  The deadline to request will be Thursday, September 2 at 11:59pm PT.